Do yourself a favour and find anywhere else to stay.…

Absolutely terrible service and using lies on their website to get people to book with them. I said that it was false advertising and they should take it off their website immediately but she didn’t say anything and then just looked at me blankly until she said we had to pay for a taxi to the airport. When I showed her on my phone where it’s says about free hotel transfers she just said again “we don’t do that”.

The receptionist proceeded to tell us “we don’t do that”. I showed the receptionist where it is says on their website they offer free hotel transfers to the airport for international flight which was a draw card for us booking Hexagon in the first place. The last and worst thing in my opinion was the attitude of the staff when we left. The first person got a warm shower, however the next 2 people to shower got zero hot water and had to endure a freezing cold shower with barely any water pressure. The next morning we went to have a shower. The pool looked liked it hadn’t been cleaned in years and was murky green. We got to our room and it was filthy!!! Stains on the bed sheets, no towels, tv didn’t work, big gaps in the doors to the balcony, saw multiple spiders and bugs in the room (likely due to the gaps in the doors).

We ended up waiting for over 2 hours (most of that standing up as they had no chairs available to sit down on) and staff just kept telling us “5 more minutes” when it wasn’t. Arrived at 12pm and was told our room would be ready in 40 minutes. Our experience for 1 night at Hexagon was absolutely terrible.

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